Some people are so pathetic that they just love to make others miserable and are sadistic enough to consider these as their conquest. While reading a news posted on the site www.timesofindia.com regarding the callcentre industry and the effects on the youngssters who are serving in it, where for the sake of their livelihood people have to put up with jerks and drunkards.
There is a posting in cyberspace from a lousy jerk who says that i was able to make this girl at a call centre in India cry and promise that she will quit her job in 60 secs, if i can do it so can you.
He does this everyday relegiously, becoz he wants to vent his frustration on the outsourcing wave due to which jobs are being outsourced to India.
I have worked as a technical expert in one such call centre and I know the problems and the hurt faced by one who works in these outsourced centres.
Firstly the work is late night hours for us Indians as it has to be daylight hours of the Western coutries. Just imagine the entire neighbourhood is sleeping and you are leaving for work in the wee hours of the morning (2-4am).
You have a pseudoname, so u have to be a different identity altogether. You happen to be a Master's in computer science or an engineer but becoz there are not enough jobs, that pay good you take a lousy job wherein you deal with people who take an offense becoz of your origins and caste and nationality. This is what happens in most of the technical call centres. And then your policy forbids you to defend yourself and like the calf before a butcherer, you put the sound on mute and listen to the rantings and ravings and once its done, plaster a smile in your voice and say,"i sympathise with you, I am sorry, butlet me make thing better for you", irrespective of the4 fact that its not your fault, but the parent companies' that lead to this outcome.
To top that you might have never ever come across bad language in your entire life, but most of the times you start your work in a call centre with the grumbling and cursing and profanities of the customers, becoz they believe their administration is doing wrong by outsourcing jobs to countries and they want to hurt the jobholders. Have they ever thought - If there were enough facilities in their country that was favourable for the companies would there be any need to outsource.
To be forced to take the rot that the callers give and to be pleasent and polite takes a lot of virtues which is not found in the places from where these jobs are outsourced in the first place. Secondly the wages paid to a dropout of the educational system back home (US or UK) for unsatisfactory results is all it takes to pay the cheap labour (Indians) for an entire team of skilled, qualified, and wellbehaved individuals with more endurance, patience and qualities put together.
DO the people who are abusing ever think of how wonderful it would be if the tables are turned on them and they happen to be at the receiving end. If you can't so much as say a kind word to anyone be atleast thankful to the person at the other end who is taking up this job not because of a passion to it, but becoz of circumstances that force them to. If you want to vent your anger do it on your administration who support the outsourcing and are not giving you enough employment chances, and not on some poor individual who is caught between the devil and the dead sea.
If one fine day you call up one such call centre and try to use bad language and are put on hold and then given a same dose back don't be surprised, becoz when the threshold capacity of the workers of these callcentres come to limits, then they instead of putting up with this opression they might remove the mute button and give you a dose of your own medecine.....